At EuTask, we understand that plans can change unexpectedly. We aim to offer flexibility while ensuring that the time and efforts of our handymen are respected. Please review our cancellation policy below:

Cancellation Notice:

• Customers: If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice to avoid any fees.
• EuTask: In the unlikely event that we need to cancel or reschedule, we will provide you with at least 24 hours’ notice whenever possible.

Cancellation Fees:

• Less than 24 Hours’ Notice: If you cancel with less than 24 hours’ notice, a cancellation fee of 25% of the service cost or a flat fee of DKK 250 will be charged.
• No-Show: If the handyman arrives at the scheduled time and you are not present or available, the full service cost will be charged as a no-show fee.

Rescheduling:

• Up to 24 Hours Before Appointment: Rescheduling is allowed without any additional fees if done at least 24 hours before the scheduled appointment.
• Within 24 Hours of Appointment: Rescheduling within 24 hours will be treated as a cancellation and may incur the standard cancellation fee (25% or DKK 250).

Refunds:

• Customer Cancellation (More Than 24 Hours’ Notice): If you cancel more than 24 hours in advance, you are eligible for a full refund of any prepaid amount.
• EuTask Cancellation: If EuTask cancels the appointment for any reason, you will receive a full refund or have the service rescheduled at no additional cost.

Emergency Cancellations:

We understand that emergencies occur. If you experience an emergency, please contact us immediately, and we will do our best to accommodate your situation. In certain circumstances, we may waive cancellation fees.

Contact Information:

To cancel or reschedule your appointment, please contact EuTask at support@eutask.com or call our customer service line.