At EuTask, we are deeply committed to ensuring complete customer satisfaction with the services provided by our skilled handymen. We strive to deliver high-quality workmanship and exceptional service every time. However, if you find yourself not fully satisfied with the service provided, we want you to know that we are here to assist you.
1. Eligibility for Refund
Refunds may be considered under the following circumstances:
- Incomplete Service: If the handyman fails to complete the agreed-upon service or leaves the job unfinished, we understand the inconvenience this may cause and will address it promptly.
- Poor Quality of Work: If the service provided does not meet the agreed-upon quality standards, we are committed to rectifying the situation to your satisfaction.
- No-Show: If the handyman does not attend the scheduled service without prior notice, we recognize the disruption this may cause and will take appropriate action.
- Service Not as Described: If the service delivered significantly differs from what was described at the time of booking, we want to ensure that you receive exactly what you were promised.
2. Refund Process
To initiate a refund request, please follow these steps:
- Request for Refund: To request a refund, please contact EuTask customer support within 48 hours of the service completion. We ask that you provide detailed information about the service, the specific issue encountered, and any supporting evidence (such as photos or written documentation) that can help us understand your concern.
- Investigation: Our dedicated team will carefully investigate your claim. This process may involve reviewing service records, speaking directly with the handyman, and assessing any evidence you provide to ensure a fair evaluation of your request.
- Resolution: After completing the investigation, we will determine whether a refund is justified based on our findings. If approved, the refund will be processed to your original method of payment within 7-10 business days. We strive to make this process as smooth and efficient as possible.
3. Partial Refunds
In certain situations, a partial refund may be issued if:
- Only a portion of the service was completed, or
- The quality of work was substandard but not entirely unacceptable. We believe in fairness and will assess each case individually to ensure you receive the appropriate resolution.
4. Non-Refundable Circumstances
Refunds will not be provided in the following cases:
- Change of Mind: If you change your mind after the service has been completed, we cannot issue a refund, as we believe in honoring the agreement made at the time of service.
- Service Satisfaction After Acceptance: If you have accepted and signed off on the completed service and later express dissatisfaction, we cannot issue a refund, as your acceptance indicates satisfaction with the work performed.
- Third-Party Damages: Any damages caused by third parties after the handyman has completed the service are outside our responsibility and cannot be refunded.
5. Cancellations
- Before Service: If you cancel the service before it begins, you may be eligible for a full refund. This is subject to the timing of the cancellation and any travel or preparation expenses incurred by the handyman, which may be deducted.
- During Service: If you cancel the service while it is in progress, you may only be eligible for a partial refund based on the amount of work already completed. We recommend discussing any concerns with the handyman to potentially resolve issues before canceling.
6. Contact Us
If you have any questions or need further clarification regarding our refund policy, please feel free to reach out to us:
